{"id":15,"date":"2025-03-29T00:58:40","date_gmt":"2025-03-29T00:58:40","guid":{"rendered":"https:\/\/chunphoneshop.com\/?page_id=15"},"modified":"2026-09-02T14:51:12","modified_gmt":"2026-09-02T14:51:12","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/xuefoodstuff.com\/index.php\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"15\" class=\"elementor elementor-15\">\n\t\t\t\t<div class=\"elementor-element elementor-element-11b5c369 e-flex e-con-boxed e-con e-parent\" data-id=\"11b5c369\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8061d59 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"8061d59\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><\/p>\n<p class=\"wp-block-paragraph\">Company: XUE FOODSTUFF SDN. BHD.<br>Email: admin@xuefoodstuff.com<br>Contact: 012-483 1680<\/p>\n<p><\/p>\n<p class=\"wp-block-paragraph\">We want you to be satisfied with your purchase. This policy outlines when and how returns XUE FOODSTUFF SDN. BHD. are accepted.<\/p>\n<p><\/p>\n<p class=\"wp-block-paragraph\"><strong>1) Eligibility Window<\/strong><\/p>\n<p><\/p>\n<p class=\"wp-block-paragraph\">Return requests must be made within 7 calendar days of delivery (based on courier tracking).<\/p>\n<p><\/p>\n<p class=\"wp-block-paragraph\"><strong>2) Conditions for Return<\/strong><\/p>\n<p><\/p>\n<p class=\"wp-block-paragraph\">Items must be unused, in original packaging, and with all accessories\/manuals included.<br>Proof of purchase (order confirmation or receipt) is required.<\/p>\n<p><\/p>\n<p class=\"wp-block-paragraph\"><strong>3) Non-Returnable Items<\/strong><\/p>\n<p><\/p>\n<p class=\"wp-block-paragraph\">Consumables (e.g., batteries once opened), software\/licenses, downloadable\/digital items, custom orders, and items marked \u201cClearance\/Final Sale\u201d are not returnable unless defective on arrival.<\/p>\n<p><\/p>\n<p class=\"wp-block-paragraph\"><strong>4) Defective or Wrong Item Received<\/strong><\/p>\n<p><\/p>\n<p class=\"wp-block-paragraph\">If an item is defective on arrival (DOA) or you received the wrong item, notify us within 7 days with photos\/video.<br>We will provide a prepaid return label or arrange a pickup where available.<\/p>\n<p><\/p>\n<p class=\"wp-block-paragraph\"><strong>5) Return Process<\/strong><\/p>\n<p><\/p>\n<p class=\"wp-block-paragraph\">Email admin@xuefoodstuff.com<br>with your order number and reason for return.<br>Wait for our Return Authorization (RMA) and instructions.<br>Pack the item securely and send it back using the provided instructions.<\/p>\n<p><\/p>\n<p class=\"wp-block-paragraph\"><strong>6) Refunds<\/strong><\/p>\n<p><\/p>\n<p class=\"wp-block-paragraph\">Once we receive and inspect the return, approved refunds are processed to the original payment method within 7\u201314 business days (processing time may vary by bank).<br>Original shipping fees are non-refundable unless the return is due to our error.<\/p>\n<p><\/p>\n<p class=\"wp-block-paragraph\"><strong>7) Exchanges<\/strong><\/p>\n<p><\/p>\n<p class=\"wp-block-paragraph\">Exchanges depend on stock availability. If unavailable, we will process a refund per Section 6.<\/p>\n<p><\/p>\n<p class=\"wp-block-paragraph\"><strong>8) Return Shipping Costs<\/strong><\/p>\n<p><\/p>\n<p class=\"wp-block-paragraph\">For change-of-mind returns, customers bear return shipping.<br>For defective\/wrong items, we cover reasonable return shipping as advised in the RMA.<br>This policy complies with standard Malaysian consumer protections and does not affect any rights you may have under applicable law.<\/p>\n<p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Company: XUE FOODSTUFF SDN. BHD.Email: admin@xuefoodstuff.comContact: 012-483 1680 We want you to be satisfied with your purchase. This policy outlines<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-15","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/xuefoodstuff.com\/index.php\/wp-json\/wp\/v2\/pages\/15","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xuefoodstuff.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/xuefoodstuff.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/xuefoodstuff.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/xuefoodstuff.com\/index.php\/wp-json\/wp\/v2\/comments?post=15"}],"version-history":[{"count":9,"href":"https:\/\/xuefoodstuff.com\/index.php\/wp-json\/wp\/v2\/pages\/15\/revisions"}],"predecessor-version":[{"id":8661,"href":"https:\/\/xuefoodstuff.com\/index.php\/wp-json\/wp\/v2\/pages\/15\/revisions\/8661"}],"wp:attachment":[{"href":"https:\/\/xuefoodstuff.com\/index.php\/wp-json\/wp\/v2\/media?parent=15"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}